NHS prescription service

Your NHS prescriptions, delivered free.

Nominate us once. We order your repeats from your GP and keep you updated until they arrive.

Continue with NHS loginHow nomination works

No NHS login yet? You can create one in a few minutes when you continue.

Woman at home on her sofa, opening her medicine

Order online, or speak to our pharmacists

Order onlineLog in with NHS login to order repeats, track progress and manage charges.Continue with NHS loginVideo consultationSee a pharmacist on screen from home. Choose video when you book.Book a video callPhoneSpeak to the pharmacy team, or ask us to call you back at a time that suits.01708 206808Secure messageMessage our pharmacists privately from your account. Attach photos if needed.Open messages

One account for every prescription

Everything you would normally do at a pharmacy counter, from your phone or computer.

01NHS loginSign in securely with the same login as the NHS App. We can see your GP practice and repeat medicines.
02Nominate FYH47Choose Journey Health as your pharmacy so prescriptions come to us through the Electronic Prescription Service.
03Order repeats from your GPTick the medicines you need and we send the request to your practice for you. No phone queues.
04Track every stepLive status from request to doorstep, with updates by text, email or app notification.
05Exemptions and chargesDeclare an exemption, add a PPC or HRT PPC, or pay your prescription charge securely online.
06Message the pharmacy teamAsk a question about your medicines and get a reply from a pharmacist in your secure inbox.
EPS nomination

Make Journey Health your nominated pharmacy

Your GP will send your prescriptions to us electronically through the NHS Electronic Prescription Service. You can change your nomination at any time.

Our NHS pharmacy code
  1. AOn our websiteLog in with NHS login and confirm Journey Health. This is the quickest way, and you can order straight away.
  2. BIn the NHS AppGo to your nominated pharmacy, choose to change it, then search for Journey Health or FYH47.
  3. CThrough your GP practiceAsk reception to set Journey Health, FYH47, as your nominated pharmacy.

Know where your prescription is, at every step

Choose how you hear from us: text message, email, app notification, or all three.

  1. Mon 09:12RequestedYou tick the items you need. We send the request to your GP.
  2. Mon 09:13With your GPYour practice reviews and signs the prescription.
  3. Mon 14:40ApprovedThe prescription arrives with us electronically.
  4. Tue 10:05DispensedPrepared and checked by a pharmacist.
  5. TueDispatchedPacked discreetly and handed to Royal Mail.
  6. WedDeliveredSigned for at your door. Tracking is in your account.

Prescription charges, sorted online

Tell us once and we will remember. We check exemptions and certificates before anything is dispatched.

I do not pay

Declare your exemption in your account. Common reasons include:

  • Aged 60 or over, or under 16
  • Aged 16 to 18 in full-time education
  • Maternity or medical exemption certificate
  • Certain benefits, or an HC2 certificate
I have a prepayment certificate

Add your PPC or HRT PPC number. We confirm it is valid and remind you before it runs out.

CertificateHRT PPC · ValidCovers eligible HRT items until 14 March 2027
I pay per item

Pay the standard NHS charge securely when your prescription is ready. Delivery is always free.

Need several items a year? A prepayment certificate could save you money. We can help you check.

FAQs

Cannot find your answer? Send us a secure message or call 01708 206808.

No. You stay with your GP practice. Nominating us only changes which pharmacy your GP sends your prescriptions to.