Urgent medicine supply

Run out of your regular medicine?

Send a fast-track request. We prioritise it and send your medicine by the quickest route.

Request an urgent supplyCall 01708 206808

If you are very unwell, call NHS 111. In an emergency, call 999.

Where your urgent medicine comes from
Within 3 miles of IlfordTodayFree same-day delivery from our pharmacy
Anywhere else in the UK24hRoyal Mail Signature 24, chosen automatically
Check your postcode

Get in touch the quickest way for you

Fast-track requestTwo minutes to complete. Your request is flagged as urgent for our pharmacists.Request nowVideo consultationSee a pharmacist on screen from home. Choose video when you book.Book a video callPhoneSpeak to the pharmacy team, or ask us to call you back at a time that suits.01708 206808Secure messageMessage our pharmacists privately from your account. Attach photos if needed.Open messages
Referred by NHS 111NHS 111 sent you to usWe receive your referral directly and will contact you. There is nothing else you need to do, but you can call us if you have not heard back within an hour.
Requesting yourselfYou have run out, or will soonComplete the fast-track form. A pharmacist will check your records and, where it is safe and appropriate, supply enough to last until your next prescription.Start a request

What to have ready

  • The name and strength of your medicine
  • Your GP practice
  • Your NHS number, if you know it
  • When you took your last dose

Some medicines, including most controlled drugs, cannot be supplied this way. If that applies to you, we will help you find the right route.

  1. 01Send your requestOnline, by phone, or through an NHS 111 referral.
  2. 02Flagged as urgentYour request moves to the top of our pharmacists' list.
  3. 03Pharmacist checkWe confirm your medicine from your NHS records and may call you with a few questions.
  4. 04Sent the fastest waySame day if you are within 3 miles, otherwise Royal Mail Signature 24. We let your GP know.

FAQs

Cannot find your answer? Call us on 01708 206808.

If you are referred by NHS 111, the supply is provided on the NHS and the standard prescription charge applies unless you are exempt. If you request a supply yourself, we will confirm whether there is any cost before anything is supplied. Delivery is always free.