Pharmacy First, free on the NHS

Common conditions, treated without a GP appointment.

See a pharmacist by video or phone. If you need treatment, we supply it on the NHS and deliver it free.

Book a consultationCheck what we treat
Pharmacist speaking to a patient on a video consultation

Six conditions we can treat online

Choose your condition to answer a few short eligibility questions. It takes about three minutes.

ConditionWho can use itHow you will be seen
01SinusitisAges 12 and overVideo or phoneStart02Sore throatAges 5 and overVideo or phoneStart03Uncomplicated UTIWomen aged 16 to 64Video or phoneStart04ShinglesAges 18 and overPhoto upload, then video consultationStart05ImpetigoAges 1 and overPhoto upload, then video consultationStart06Infected insect bitesAges 1 and overPhoto upload, then video consultationStart

If you feel very unwell, your symptoms are getting worse quickly, or you are not sure what to do, call NHS 111. In an emergency, call 999.

Book in the way that suits you

Book onlineAnswer the eligibility questions and choose a video or phone appointment.Book a consultationVideo consultationSee a pharmacist on screen from home. Choose video when you book.Book a video callPhoneSpeak to the pharmacy team, or ask us to call you back at a time that suits.01708 206808Secure messageMessage our pharmacists privately from your account. Attach photos if needed.Open messages

However you come to us

Whichever route you take, the consultation is free and you speak to one of our NHS pharmacists.

01Book yourselfFor the six conditions above. Answer the questions for your condition and choose a time.
02Referred by NHS 111Ask NHS 111 to refer you to Journey Health. We will contact you, usually within a few hours.
03Referred by your GPYour practice can refer you to us for these conditions and for other minor illnesses.

From symptoms to treatment, all from home

Book a consultation
  1. 01Check you are eligibleA few questions specific to your condition, so we know Pharmacy First is right for you.
  2. 02Add a photo for skin conditionsFor shingles, impetigo and infected insect bites, upload a clear photo in good light. It is stored securely and only seen by our pharmacists.
  3. 03Speak to a pharmacistBy video or phone at your chosen time. We will talk through your symptoms and agree the right next step.
  4. 04Treatment delivered freeIf you need medicine, including antibiotics, we send it by Royal Mail or deliver it the same day if you live within 3 miles of our pharmacy.

FAQs

Cannot find your answer? Send us a secure message or call 01708 206808.

Yes, the consultation is free. If you are given a medicine, the standard NHS prescription charge applies unless you are exempt or have a prescription prepayment certificate. Delivery is always free.